WHAT TO DO IN THE CASE OF AN ACCIDENT:

1. GATHER THE INFORMATION
   a. AUTO ACCIDENTS: Obtain the name of the other driver and license number of the other vehicle.
   b. OTHER LOSSES: Take the necessary precautions to protect your property from further damage.
   c. In the event of personal injury, obtain the names and addresses of individuals involved and/or witnesses.
2. DO NOT DISCUSS DETAILS
   a. Do not discuss the details of the accident with anyone but the investigating officer.
3. CALL OUR OFFICE:
   a. 1-800-748-0414 or 231-547-4062 (8:00 am to 5:00 pm)
   b. Or, after hours: 1-800-937-5793

AUTO-OWNERS Website
Customer Center: View and pay your bill.

Enrollment is quick and easy.
Billing accounts for all personal & commercial policies are eligible; with the exception of life policies.
You will no longer receive a paper bill.

Customer Claims:
Road Trouble Service (RTS) 1-888-TOW-AOIC (1-888-869-2642)

Please report all claims to Bingham Insurance Services from 8:00 am to 5:00 pm Monday through Friday.

**Emergency After Hours Claims 5:00 pm to 8:00 am
1-888-CLAIM AO or (1-888-252-4626)

CITIZENS Website

REPORT A CLAIM:
For immediate help with any type of claim, call Citizens 24 Hour Toll Free Number: 1-800-628-0250.

PAYMENT OPTIONS:
Register for EFT (Electronic Funds Transfer)
Online payments: make a one-time payment via CheckFree
Pay by phone: 1-800-573-1187
Pay by mail.

HARLEYSVILLE LAKE STATES Website

FILE A CLAIM:
24 Hour Claims Service
Toll Free Claims Reporting: 1-800-892-8877
Online Reporting Form Available

FRANKENMUTH Website

POLICY HOLDER SERVICES:
Claims: Reporting a new claim is easy.
Contact Bingham Insurance Services from 8:00 am – 5:00 pm, 1-800-748-0414.
File your claim online with Frankenmuth’s online claim submission forms.
Or, Call 1-800-234-4433 after 5:00 pm

Auto Glass Claims: 1-800-234-4433

Auto Direct Repair Program Claims (Please contact our office or Frankenmuth Claims to discuss, you can always repair your vehicle at the shop of your choice).

The Auto Direct Program will get you back on the road, fast! It’s a network of auto repair facilities in Michigan.

3 Ways to report your claim:

1. Contact our office from 8:00 am – 5:00 pm, 1-800-748-0414
2. Or, call Frankenmuth Toll Free 1-800-234-4433
3. File your claim from the Frankenmuth website.

Policy Holder Services:
Online Payments (Registration Required) Visa, Mastercard, and Discover are accepted.
Automatic Bill Payment
Free Identity Fraud Resolution Service

HASTINGS MUTUAL Website

POLICY HOLDER SERVICES:
Make payments online by using a bank account or credit card.

Reporting a claim:
Contact our office at 1-800-748-0414 between 8:00 am - 5:00 pm.
Emergency After Hours Claims Reporting: 1-800-442-8277.

Free Identity Theft Services if you have a Homeowners, Mobile-Homeowners or Farmowners policy with Hastings. Please call 800-442-8277.

PROGRESSIVE Website

24/7 POLICY HOLDER SERVICES: 1-800-PROGRESSIVE
Register online for 24/7 Access, policy access in 2 minutes

Report Claims
Make payments online or update your policy.

Roadside Assistance - If you purchased the coverage, it is available 24/7 – Just call: 1-800-776-2778.
Progressive will send a service provider to you to get you up and running as soon as possible.

FOREMOST Website

Register to make online payments.
File a claim.

ACCIDENT FUND Website

By registering online, policy holders can access the loss prevention information.

Report a new claim (First Report of Injury Form Available)

Please report all claims within 24 hours. Express Claims Reporting: 1-866-206-5851

CHUBB Website

Claims:
Please contact our office at 1-800-748-0414 from 8:00 am – 5:00 pm.
Online reporting available.
Or call: 1-800-252-4670

HAGERTY Website

Claims:
Please contact our office at 1-800-748-0414 from 8:00 am – 5:00 pm.
File your claim online.
Or, call 1-800-922-4050 option 5.
Register for online policy holder services.